Contact Us

Send any request through the support portal or by email to hello@almaforge.com. No license or active support agreement is required. We reply to every message. Use the portal when you want to track a request from first report through resolution.

Deployment and upgrades: Installation, upgrades, migration planning, or deployment architecture.
Integrations and identity: SSO, identity providers, directory services, APIs, and other integrations.
Technical support: Configuration, troubleshooting, product behavior, and general technical questions.
Product licensing and limits: Request a license, discuss deployment scope, or move to an Enterprise license.
Report a bug: A product defect, unexpected behavior, or a reproducible issue for our team to investigate.
Report a vulnerability: Disclose a suspected vulnerability privately. See the Vulnerability Disclosure Policy for scope, safe harbor, and what happens next.
Feature requests and feedback: Suggest improvements or request new features and integrations.
Security and compliance: Security architecture, hardening, auditability, compliance, and deployment requirements, including privacy and data protection questions.

Describe what you run, roughly how many hosts and clusters you manage, and the problem you are solving. That context helps us give you a precise first answer. We will arrange a call on request.

For coverage hours, severity definitions, and response-time commitments, see Support plans. For project-based work, see Professional services.

For any security questions, open a ticket on the support portal or email security@almaforge.com.

For any legal questions, open a ticket on the support portal or email legal@almaforge.com.